Introducing
CONFLICT MANAGEMENT IN THE WORKPLACE
This course will give you skills in conflict management to successfully turn disagreements and conflict into productive communication. As a result you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable connections with others in the workplace and beyond.
Conflict Management In The Workplace
Course Details
Background
Course Background
Rationale
Rationale
1
Code
CMW10102
Fees
K2500 Per Person3
Location
Online4
Contact
Ms. Mujing’a Mwondela5
Dates
12th-16th April, 2021Aim
Aim
Objectives
At the end of the program Learners should be able to:
- Conflict management skills to solve problems and maintain healthy relationships
- Gain the mindset, confidence and skills to facilitate conflict resolution
- Learn how to prevent disagreements from becoming an unhealthy conflict
Competencies
List od competencies
Entry requirements
Entry Requirement for the course
Expected prior knowledge
Prior knowledge need for the course
COURSE DELIVERY.
Deliver method
QUALIFICATION
Qualifications obtained
Course Content
- Types of conflict
- Conflict resolution skills (listening skills, communication tactics… etc.)
- The Thomas Kilmann’s Conflict Model
- Alternative dispute resolution mechanisms
- Conciliation
- Mediation
- Arbitration
Lesson Schedule
Lesson Schedule
Teaching Methods
Teaching methods to be used in course
Timing and schedules
12th - 16th April 2021
Assessment Method
- Assessments will include a combination of
tests - Exam
- Simulations
- Book reviews
- Group work
- Case studies etc. as determined by the instructor.
Certifications
Mulungushi University certificate will be provided